Response time dropped from 2 minutes to 15 seconds
Support tickets reduced by 70%
Customer satisfaction score: 3.2 → 4.7
Team focused on complex issues instead of FAQs
The challenge.
Customer support team was drowning in tickets with a 2-minute average response time. 40% of queries were repetitive, and the team couldn't keep up during peak hours.
The solution.
Built an AI Support Agent integrated with Zendesk and the internal knowledge base. Trained on 2 years of support history. Handles 80% of queries autonomously with human handoff for complex issues.
Results.
Built with
Production-grade stack, no compromises
OpenAI GPT-4LangChainPythonFastAPIReact